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Home > Help and Information > Response Timeframes for written requests

Once the verification process has been completed and your identity has been confirmed, we will register your enquiry and aim to respond in 10 working days or in line with the Service levels below which allow time for EQ to receive information from 3rd parties that we may need to deal with your enquiry: 
 

Other Enquiries Estimated Response Times
Officer Bereavements/Complaint Acknowledgements 5 working days
Pension and Widow’s Estimates 20 working days
Divorce –CETV quotes or implementations 1 calendar month
Leaving service and refunds 2 calendar months
Transfers out between Police service 3 calendar months
Retirement payments from active service Response in 10 working days from receipt of completed documentation. (Regular pension will usually be paid on 6th of the month following the month of your retirement).

 

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  • If you have forgotten your login details please use the links on the Login page. If you still can't log in, please refer to the FAQs page or use the email address below, including your warrant number, date of birth and national insurance number:

    mymetpension@equiniti.com

Benefits Queries

  • enquiries_pensions@equiniti.com

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    0300 123 0828

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    +44 207 161 2222

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